Shipping Policy

By placing an order with BNDX, you agree to abide by our Shipping Policy. We recommend reviewing this policy before making a purchase. If you have any questions or require assistance, please don't hesitate to contact our Customer Service Team at info@bndx.cc.

I. Shipping & Delivery
Once you've decided what to buy, select your shipping method at Checkout. Please note we ship now to Hong Kong only.

1. Free Shipping (USPS): 4 - 5 calendar days with free shipping.

* Shipping fees listed above is calculated based on the payment value after discounts (if applicable).
* Shipping times listed above do not include order processing time.

3. Order Processing Time
● Total Delivery Time = Order Processing Time + Shipping Time.
● For in stock items, please expect additional 1~3 business days warehouse processing time for the total delivery estimates.

4. Shipping address
All orders will be shipped to the shipping address provided by the customer during the checkout process. Please ensure that the shipping address provided by you is accurate and complete.

II. Duties & Taxes
Product prices already include any potential consumer taxes, import duties, or anyother associated fees. There's no need for you to worry about additional costs.

III. Track Orders
● You will receive an email with the tracking information after the order has been processed. Tracking information may take 48 to 72 hours to update. Please note: This may take longer during events or holidays.
●If you cannot track your package normally, please contact us at info@bndx.cc and we will resolve this issue within 48 hours, Mon-Fri, processing on weekends or holidays will be postponed to business days.

IV. Cancel Orders
● You may contact our customer service to cancel your order before it is shipped. And we will refund you in full amount.
● Once an order is shipped, it cannot be canceled. Therefore, you should notify our customer service before 4 pm (PST) on the day you place the order to cancel it by contacting us at info@bndx.cc. We make every effort to process your request as quickly as possible.
● When applying to cancel an order, please make sure to include your order number.

V. Shipping Restrictions and Exclusions
1. Shipping address limitations
● APO/FPO/DPO/P.O. Box addresses in all countries are not supported.

2. Failed Delivery Situation
● We are not responsible for any failed delivery attempt caused by negligent behaviors of customers, including, but not limited to, incorrect information provided for delivery, such as wrong address/contact number/consignee's name. In this case, we are unable to file a refund for you.
● Any orders returned (i.e. returned to sender) due to incorrect, incomplete address or failure to collect from a designated collection point (i.e. after a missed delivery attempt) will require new shipping to be purchased before orders will be reshipped.
● If customers opt to cancel or refuse a delivery, and request a refund, any refund will have the original shipping and return shipping costs deducted. If the return fee exceeds the amount of the order (plus shipping costs), the package will be abandoned and you won't be refunded.
● If you find that your order information is wrong, please contact us at info@bndx.cc with your order number and correct information before the order is shipped out, and as soon as possible.

Address:  Unit 2108, CC Wu Building,  308 HENNESSY ROAD, WANCHAI HONG KONG
Phone Number: +852 6105 2742
Email: info@bndx.cc